Shipping policy

#levora-shipping-policy { --sp-bg: #f5f6f7; --sp-card: #ffffff; --sp-navy: #253a50; --sp-blue: #527390; --sp-soft: #e7eef3; --sp-text: #31414e; --sp-muted: #697782; --sp-line: #d8e0e5; width: 100%; background: var(--sp-bg); color: var(--sp-text); font-family: inherit; line-height: 1.68; } #levora-shipping-policy, #levora-shipping-policy * { box-sizing: border-box; } #levora-shipping-policy .sp-wrap { width: min(100%, 1000px); margin: 0 auto; padding: 18px 14px 48px; } #levora-shipping-policy .sp-header { padding: 30px 21px; color: #ffffff; background: var(--sp-navy); border-radius: 18px; } #levora-shipping-policy .sp-label { color: #bdd0df; font-size: 11px; font-weight: 800; letter-spacing: 0.15em; text-transform: uppercase; } #levora-shipping-policy h1 { margin: 7px 0 9px; color: #ffffff; font-size: clamp(31px, 8vw, 49px); line-height: 1.08; letter-spacing: -0.04em; } #levora-shipping-policy .sp-header p { max-width: 700px; margin: 0; color: #d9e2e9; font-size: 14px; } #levora-shipping-policy .sp-date { display: block; margin-top: 15px; color: #b2c4d1; font-size: 12px; } #levora-shipping-policy .sp-times { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin: 12px 0; } #levora-shipping-policy .sp-time { padding: 14px 11px; background: var(--sp-card); border: 1px solid var(--sp-line); border-radius: 11px; } #levora-shipping-policy .sp-time span { display: block; color: var(--sp-muted); font-size: 10px; font-weight: 700; text-transform: uppercase; } #levora-shipping-policy .sp-time strong { display: block; margin-top: 3px; color: var(--sp-navy); font-size: 14px; } #levora-shipping-policy .sp-grid { display: grid; grid-template-columns: 1fr; gap: 9px; } #levora-shipping-policy .sp-card { padding: 20px 18px; background: var(--sp-card); border: 1px solid var(--sp-line); border-radius: 12px; } #levora-shipping-policy .sp-heading { display: flex; align-items: center; gap: 9px; margin-bottom: 8px; } #levora-shipping-policy .sp-number { display: inline-flex; flex: 0 0 29px; width: 29px; height: 29px; align-items: center; justify-content: center; color: #ffffff; background: var(--sp-blue); border-radius: 7px; font-size: 10px; font-weight: 800; } #levora-shipping-policy h2 { margin: 0; color: var(--sp-navy); font-size: 17px; line-height: 1.35; } #levora-shipping-policy p { margin: 0 0 8px; color: var(--sp-muted); font-size: 14px; } #levora-shipping-policy p:last-child { margin-bottom: 0; } #levora-shipping-policy a { color: var(--sp-navy); font-weight: 700; text-decoration: underline; text-underline-offset: 2px; } #levora-shipping-policy .sp-note { margin-top: 11px; padding: 15px 17px; color: var(--sp-text); background: var(--sp-soft); border-left: 4px solid var(--sp-blue); border-radius: 9px; font-size: 13px; } @media (min-width: 720px) { #levora-shipping-policy .sp-wrap { padding: 40px 24px 64px; } #levora-shipping-policy .sp-header { padding: 42px 38px; } #levora-shipping-policy .sp-times { grid-template-columns: repeat(4, 1fr); } #levora-shipping-policy .sp-grid { grid-template-columns: 1fr 1fr; } #levora-shipping-policy .sp-card { padding: 24px; } }
LEVORA Delivery Information

Shipping Policy

This policy explains our processing times, estimated delivery windows, tracking procedures and shipping-related responsibilities.

Last updated: September 7, 2026
Processing 1–3 business days
Canada 5–12 business days
United States 5–15 business days
International 10–25 business days
01

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation. Weekends and public holidays are excluded.

Sales, holidays, high order volumes or verification requirements may extend processing.

02

Delivery Estimates

Delivery estimates begin after dispatch and do not include processing time. They are estimates rather than guaranteed arrival dates.

Weather, carrier congestion, customs inspections and transportation interruptions may cause delays.

03

Tracking Information

Tracking details are provided when available. Carrier systems may require 48–72 hours after dispatch to display the first update.

International packages may be transferred to a local carrier before final delivery.

04

Shipping Charges

Any applicable shipping cost will be displayed during checkout before payment is completed.

Shipping charges may vary according to the destination, selected service and contents of the order.

05

Address Accuracy

Customers must provide a complete and accurate delivery address, including apartment numbers and postal codes.

Changes cannot be guaranteed after processing begins. Costs caused by incorrect or incomplete information may be the customer’s responsibility.

06

Customs and Import Fees

International shipments may incur customs duties, import taxes, brokerage charges or other destination-country fees.

Unless included at checkout, these charges are payable by the recipient. Customs procedures may also delay delivery.

07

Lost or Damaged Packages

For missing deliveries, review the tracking information and check with household members, neighbours, building management and the local carrier.

For damaged packages, retain all packaging and send clear photographs of the item, outer package and shipping label.

08

Cancellations and Returns

Cancellation or modification requests must be made before processing or dispatch. Orders already in transit cannot normally be cancelled.

Returns must follow our Return & Refund Policy. Refused or unclaimed packages may incur carrier or return-shipping charges.

Questions about an order may be sent to tuition-calls94@icloud.com or discussed by calling 250-869-6636.